International Journal of Service Management and Sustainability (IJSMSust) is an official academic journal of Universiti Teknologi MARA (UiTM) Sarawak. It is a double-blind reviewed international scholarly journal which promotes cross-disciplinary research and managerial practices for sustainable service excellence. IJSMSust will be published twice a year (March & September, since 2021) and the publisher is UiTM Press. There is no publication fee for this international refereed journal. IJSMSust is indexed in ASEAN Citation Index (ACI), MyCite, MyJurnal, and Google Scholar.